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Item Details: Item #6299700

 
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VMware Support and Subscription Basic
Technical support - emergency phone consulting - 3 years - 12x5 - 4 business hours - for VMware vSphere Essentials Plus Bundle ( v. 5 )

Softmart Item #6299700

Mfg Name: VMware
Mfg Part No: VS5-ESP-BUN-3G-SSS-C
UNSPSC: 81112201

Availability

Available via download

Pricing and Ordering

Price: Call For Price


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General

Type:
Technical support
Service Included:
Emergency phone consulting
Full Contract Period:
3 years
Response Time:
4 business hours
Service Availability:
12 hours a day / 5 days a week

Software

Software Title:
VMware vSphere Essentials Plus Bundle
Version:
5

Details

Service & Support Details:
Emergency phone consulting - 3 years / 12 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1
Phone consulting - 3 years / 12 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 3 years / 12 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 3 years / 12 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Web knowledge base access - 3 years / 12 contacts
New releases update - 3 years
Web support - 3 years
Remote monitoring - 3 years
E-mail consulting - 3 years / 12 contacts