SupportLinc -Build a More Successful Support Organization

SupportLinc enables high quality customer support over the Internet. With SupportLinc, your representatives gain the ability not only to see the customer’s problem, but also to get hands-on access to it – dramatically expediting resolution time and giving each customer the personalized attention that builds loyalty.

SupportLinc makes it possible for support reps to help multiple users at once and allow an assistant technician to join the session as well. With personalized features such as picture ID, text chat, and interactive whiteboards, SupportLinc delivers a level of interaction that can’t be matched by telephone or email communication. And, iLinc’s intense security protections ensure that your data, processes, and network are never compromised.

Build a More Successful Support Organization

SupportLinc ensures extreme ease-of-use for you and your customers. They get one-click support access through your website or other designated URL and can be placed into a queue until help is available. To monitor and measure activity, SupportLinc provides very simple administration as well as valuable metrics (e.g. time-to-resolution, session length, and customer satisfaction).

To deliver a more streamlined support experience for your customers, your iLinc administrators and/or session leaders can customize your software to display an internal or public webpage as the default SupportLinc entry point. They can even create individual public-facing pages to post events and materials and brand the interface with your organization’s colors and images.

SupportLinc puts the latest collaboration technologies at your fingertips:

• Remote control of customer's systems
• Application, Desktop, and Region Sharing
• iLinc for Mac
• Audio Options — Teleconference or VoIP
• Multi-point Video
• Alerts and Email Invitations
• Interactive Whiteboard
• Record and Playback
• Success Metrics
• Floating Toolbar

SIGN UP TODAY FOR AN ILINC DAILY DEMO!

The iLinc Daily Demo is a live, guided tour of iLinc Web conferencing software. Hosted by an iLinc product expert, the demo walks you through the most popular uses and benefits of different types of iLinc sessions – from small group meetings to training / eLearning.

During the iLinc Daily Demo, you’ll have opportunities to see the features and capabilities that interest you most, as well as ask any questions about iLinc software and services. In fact, we welcome your participation and feedback during these sessions.